Returns and refunds:
Under the distance selling regulations, you are within your rights to change your mind at any time within 14 days of the goods being delivered. You are responsible for returning the goods to Artisan Fireplace Design. No goods will be accepted back outside this time frame. Refunds will be made within 30 days from receiving the goods back after cancellation, less any original carriage charges, should this apply.
Any related credit agreements will also cease to exist.
You must inform us in writing or by email prior to returning the item, where a returns number will be issued. NO GOODS WILL BE ACCEPTED BACK WITHOUT THIS AUTHORISATION.
All goods must be returned in their original unspoiled packaging and will not be accepted without this.
It is the buyers’ responsibility to arrange and pay for any return carriage or postage charges, where they will be refunded at a later date, should the goods be faulty. All reasonable return carriage costs MUST be agreed upon by the company beforehand. If you change your mind about the goods, then the return carriage will be paid by the customer and any refund made will be less the original carriage charges made at the time of purchase
All return carriage charges must be authorised by the company prior to returning. No carriage refunds will be honoured until a dated carriage receipt is received by email or in writing
All images on the website are as accurate as can possibly be & manufacturers library images may be used when no other image is available. As items are continually under development, small changes, to sizes may be made by the manufacture without prior notice, to improve the product(s). All sizes quoted are approximate.