• Stone and marble will dry lightly than it is when initially fitted, it will need two to three wash downs with plain warm water.
  • Stone marble and wood is porous – do not ever put glasses or cups directly onto it as it will mark
  • Natural markings i.e. fossils, coal flecks and speckles are always present in stone and marble.
  • There will be shading differences in wood
  • Gas fires will need to be serviced annually to keep any warranties in place
  • Coals / pebble will soot up. Brush off any excess soot gently with a soft paint brush. Refer to your user manual for guidance.
  • If you hear a popping sound on the fire – it means that the coals/ pebbles etc. are placed on the fuel bed wrong. You will need to take them all off and reset them to the manufacturer’s instructions which you will find in your user manual.
  • Batteries in the fire (includes side control and remote controls) will need regularly changing. Always use good quality batteries.
  • If you are pushing the side control and it doesn’t click – you will need to change the batteries and/ or clean the pilot head.
  • If you push the side control down and the pilot lights but the fire goes out when released, you will need to ‘jab’ down a further 2-3mm to ensure the gas valve opens fully.
  • Gas fires will give off a very pungent smell when new. The manufacturer’s recommend new fires are burnt on full for at least six hours initially to burn off the smell.
  • Always burn your fire on full for 20 minutes when initially lit – to warm the flue – which makes it work efficiently.
  • Magnets on the frames of your fire sometime move, they are easy to remove and reposition.
  • Carbon deposits on your pilot head can sometimes stop the ignition from working – to clean this off remove the fret and the front coal (with the fire turned off) gently brush off any dust, carbon deposits or fluff and gently vacuum under the burner with the thin nozzle of your vacuum cleaner.
  • Bulbs in electric fires will need to be replaced and are not covered under warranty. Please ensure you use good quality bulbs. Refer to your user manual for advice on how to exchange bulbs.
  • Polished frames may need cleaning with a good quality cream cleaner (we recommend PEEK) if they start to tarnish.
  • Make sure you only ever dust castings and stoves with a dry cloth – never a damp one as they will go rusty. 
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