Artisan After Sale Service Promise
An Artisan installation doesn’t finish, your relationship and our PROMISE has just begun. You are now THE most important part of our business. The Satisfied customer and that you will remain!
From time to time there will be fires supplied or materials manufactured incorrectly, there will be problems with controls or fires that won’t ignite.
This is when you realise the importance of choosing an Artisan.
An investment not a purchase!
We Promise
Our after sales team will take your information by phone or email. They will contact you within 48hours. If your goods are within 12 months warranty we promise we will arrange an artisan or manufacturer visit within 7 days.
If the goods are out of warranty we promise we will arrange a mutually convenient time to visit and assess the problem.