Absolute class company from start to finish couldn’t be happier with how the fire was fitted from start to finish ! Craig talked us through the sale and process so well and then Sean fitted it with no mess no fuss ! First class !

 

From Tony

Yes, the sale has to be fair and competitively priced and all that but it’s what happens after the sale that’s the most important factor.

Through no fault of their own (I was offered) I decided not to have a cowl on my flue, for some daft reason, thinking the airflow would be better, needing as much oxygen as possible at my age! I had the pleasure of a bird in the flue and as an animal lover I rang Artisan in a panic. Within one hour an engineer had removed my fire and saved the poor bird life, even getting it outside again which was an art in itself!

Unfortunately in doing so my hearth was scratched by the fire and the cloth bird was carried in, not surprisingly caught my wallpaper on the way out.

Would you believe this service… The fitter had reported the issue of which I had intended to ignore, as it was after all my fault. I had a call from Wesley Rhodes, from Artisan’s after sales, who arranged for someone to fit me a bird cage cowl. It is very hard to express my delight just one week after. I had even intention of paying and expected a bill, but no… Not from Artisan. New cowl, hearth and wallpaper as new with compliments from Artisan.

So that makes two lucky birds that have had the pleasure of Artisan’s service…

God bless you all

Mrs Wainwright, Huddersfield

we had a Quattro electric fire fitted by yourselves. After it was  I thanked the two guys who did the job, they were brilliant, punctual, clean, pleasant and skilled at what they do. Also the sales man at the saw, gave excellent advice was not at all pushy, very polite.

I would recommend Artisan to anyone who wants to purchase a fire. From me they get 10 out of 10, especially on value. Many thanks Artisan.

>

2x High Efficiency Gas Cassette Fires, Bingley

Gary

Following the installation of the two fires, we wish to compliment your company for the excellent service we received.

From the advice given in your showroom, to the initial site appraisal, then site survey and finally installation, the attention to detail has been first class. It was also refreshing that at the various stages everyone turned up when they said they would and at the time agreed.

Tom and Giles work ethic and craftsmanship was greatly appreciated. The work was completed with a day to spare and as advertised they left the rooms as clean and tidy as they found them on arrival.

We have no hesitation in highly recommending your company.

Mr Wintersgill, Bingley

Dear Mr Heginbottom

I am writing to tell you how satisfied my husband and I are with the service we received from your company. From the time we entered the showroom, to the fitting of our fire and surround, we were impressed! By the quality of the goods, the courtesy and politeness of the staff, Helen in the showroom, Paul who I spoke to on the phone, Mark who installed our fire and surround was very professional and answered all our questions, cleaned up after himself and took us through all the safety information and generally left us feeling very confident with the service we had received. I will be recommending Artisan very highly.

Mrs Smith, Leeds

Dear Sirs

We came to choose an electric fire because we were told that without a flue in our dorma bungalow it was all we could have. We are now the proud owners of a log burning stove in a brand new chimney breast after the pure genius of Gary Heginbottom. We have already recommended you to three of our friends and will to many more.
Thank you

Mr & Mrs Aisbett, Wakefield

We thought you’d be the most expensive with such a beautiful showroom and when we compared you locally to the smaller shops, you were in fact cheaper! All my friends and family know about you now.

Thank you for a beautiful job, thank goodness we found you.

Mrs Adams, Harrogate

Sirs

Just a note to commend the two young men who fitted my new fire and surround on Thursday, I am delighted with the finished product. Read more

Dear Sue and Gary,

We visited your showroom on 16th August, we were dealt with by Helen, the service we received was excellent. Today, young Tom came to install our fire. He was professional and efficient despite working alone. His work, attitude and customer relations skills were exceptional, too many people are quick to complain in today’s world (as I well know working in the NHS) but few take the opportunity to say thank you. May I extend my thanks to your team for a job well done.
Regards

Ms Pearce, Wakefield

Dear Mr Heginbottom

I am writing to tell you how pleased I was with the two young men who fitted my new gas fire on November 18th. Tom and his young apprentice worked none stop until 7pm. They were polite, pleasant, professional, appreciated refreshments and insisted on removing their shoes. It was an absolute pleasure to have them in my home.
Yours sincerely

Mrs Scattergood, Halifax