Yes, the sale has to be fair and competitively priced and all that but it’s what happens after the sale that’s the most important factor.

Through no fault of their own (I was offered) I decided not to have a cowl on my flue, for some daft reason, thinking the airflow would be better, needing as much oxygen as possible at my age! I had the pleasure of a bird in the flue and as an animal lover I rang Artisan in a panic. Within one hour an engineer had removed my fire and saved the poor bird life, even getting it outside again which was an art in itself!

Unfortunately in doing so my hearth was scratched by the fire and the cloth bird was carried in, not surprisingly caught my wallpaper on the way out.

Would you believe this service… The fitter had reported the issue of which I had intended to ignore, as it was after all my fault. I had a call from Wesley Rhodes, from Artisan’s after sales, who arranged for someone to fit me a bird cage cowl. It is very hard to express my delight just one week after. I had even intention of paying and expected a bill, but no… Not from Artisan. New cowl, hearth and wallpaper as new with compliments from Artisan.

So that makes two lucky birds that have had the pleasure of Artisan’s service…

God bless you all

Mrs Wainwright, Huddersfield