Customer Testimonials

These are genuine customer and trade testimonials (displayed clearly for all to see in store)


Artisan has the most impressive fireplace showroom with the most helpful staff, and more importantly a personal survey from the man from Artisan himself!! We are delighted, thank you.

Mr Wilkinson, Wyke 

Dear Sue

Thank you for your kind invite, I would be delighted to speak at your 2013 product launch day. Having visited this week, your showrooms are clearly proving the difference between quality retailing and shop keeping.

It pains me to admit that our industry is now full of “barrow boy” market traders, black market at that, not the business people like yourselves. Your consistent reinvestment into our industry is admirable and you deserve to lead the way as you clearly are.

Can I make a suggestion…

You must take full advantage of this unprofessional “cottage industry” of ours as we come out of this painful recession.

You must franchise the Artisan brand and become the next DFS of fireplaces. You never have had and never will have any competition, and every person in every county should have the opportunity to buy from their local Artisan.

I look forward to discussing the matter further and seeing you all at the event.

Chris Bossart
Chairman, Fireplaces Marketing Judging Panel and Managing Director Trent Fireplaces Ltd

2x High Eficiency Gas Cassette Fires, Bingley


Following the installation of the two fires, we wish to compliment your company for the excellent service we received.

From the advice given in your showroom, to the initial site appraisal, then site survey and finally installation, the attention to detail has been first class. It was also refreshing that at the various stages everyone turned up when they said they would and at the time agreed.

Tom and Giles work ethic and craftsmanship was greatly appreciated. The work was completed with a day to spare and as advertised they left the rooms as clean and tidy as they found them on arrival.

We have no hesitation in highly recommending your company.

Mr Wintersgill, Bingley

Large room feature fireplace, Thornhill Edge

Why would anyone buy elsewhere, unless they live under a stone that is and don’t know you exist! Thank you all so much!

Ms Hyder, Thornhill Edge

New gas fire, Leeds

Dear Mr Heginbottom
I am writing to tell you how satisfied my husband and I are with the service we received from your company. From the time we entered the showroom, to the fitting of our fire and surround, we were impressed! By the quality of the goods, the courtesy and politeness of the staff, Helen in the showroom, Paul who I spoke to on the phone, Mark who installed our fire and surround was very professional and answered all our questions, cleaned up after himself and took us through all the safety information and generally left us feeling very confident with the service we had received. I will be recommending Artisan very highly.

Mrs Smith, Leeds


New Fire and Fireplace, Harrogate

We thought you’d be the most expensive with such a beautiful showroom and when we compared you locally to the smaller shops, you were in fact cheaper! All my friends and family know about you now.
Thank you for a beautiful job, thank goodness we found you.

Mrs Adams, Harrogate

New Electric Fire, Wakefield

Dear Sirs
We came to choose an electric fire because we were told that without a flue in our dorma bungalow it was all we could have. We are now the proud owners of a log burning stove in a brand new chimney breast after the pure genius of Gary Heginbottom. We have already recommended you to three of our friends and will to many more.
Thank you

Mr & Mrs Aisbett, Wakefield


New Fire and Fireplace, Harrogate

We thought you’d be the most expensive with such a beautiful showroom and when we compared you locally to the smaller shops, you were in fact cheaper! All my friends and family know about you now.
Thank you for a beautiful job, thank goodness we found you.

Mrs Adams, Harrogate

New fire and surround, Bradford

Just a note to commend the two young men who fitted my new fire and surround on Thursday, I am delighted with the finished product. All who have come to view have commented on the first class workmanship and not a mark on the wallpaper – that had been a worry – would I have to re-decorate? To all concerned
Thank you

Mr Davenport, Bradford

New fireplace, Wakefield

Dear Sue and Gary,
We visited your showroom on 16th August, we were dealt with by Helen, the service we received was excellent. Today, young Tom came to install our fire. He was professional and efficient despite working alone. His work, attitude and customer relations skills were exceptional, too many people are quick to complain in today’s world (as I well know working in the NHS) but few take the opportunity to say thank you. Many I extend my thanks to your team for a job well done.

Ms Pearce, Wakefield

New gas fire, Halifax

Dear Mr Heginbottom
I am writing to tell you how pleased I was with the two young men who fitted my new gas fire on November 18th. Tom and his young apprentice worked none stop until 7pm. They were polite, pleasant, professional, appreciated refreshments and insisted on removing their shoes. It was an absolute pleasure to have them in my home.
Yours sincerely

Mrs Scattergood, Halifax

New fireplace, Holmfirth

Dear Sir
This note is sent simply to record the excellent service we have received from Artisan. From our initial enquiry to the eventful installation we have been well looked after. Your fitter Mr Binns and Ian Hall deserve a special mention.
Many thanks

Mr and Mrs Binks, Holmfirth

New gas fire, Dewsbury

Dear Mr Heginbottom
I am writing to say thank you for the gas fire we had fitted on 31March. I would be pleased if you could pass on my thanks to the fitters who did a super job. They were tidy, polite and did a really good job. I would not hesitate in recommending your company to any of my friends who were thinking of having any heating appliances installed.
Yours faithfully

Mr Dransfield, Dewsbury

New fire, surround and chimney. Morley

Dear Artisan
I would like to say a big thank you for the excellent service I have received whilst buying my fire from you. The fitters (Tom, Ryan and Rimass) are an attribute to your company and I would like to extend my gratitude to them for the excellent work they have done in erecting my chimney and fitting my fire and surround. They have done an amazing job and I am very pleased with the result.
Many thanks

Miss Jordan and Mr Dyson, Morley

New fire and surround, Batley

Dear Mr Heginbottom
Following the purchase and installation of a fire and surround, I would like to thank two of your employees who have shown great customer care when advising/ selling or fitting your products. Craig (first floor) put up with me on at least three visits and helped and advised me every step of the way. Nothing was too much trouble – and Chris who fitted perfectly my fire and surround and cleaned up as he went along! Wonderful. These are two employees who obviously take their work seriously and are a credit to Artisan

Mrs Blamires, Batley

New fireplace, Halifax

To Artisan Fireplaces
A little note to say thank you! A big thank you to your sales staff who were so helpful in helping me choose my new fireplace. Also a big thank you to the gas fitter (Jamie) who did an excellent job in installing it. I am absolutely delighted with the end result
Yours a satisfied customer

Mr Baliss, Halifax

New Stove, Huddersfield

Dear Gary
I would like to say how pleased I am with the stove and the workmanship done to make me a beautiful fireplace. Bob has worked so hard, on Monday he did the work of two men, he laboured so hard. He was efficient, thorough and professional at all times and a very nice and pleasant person to have in the house for three days. He kept me informed at all times what work he was going to carry out and made some good suggestions. I would certainly recommend Artisan and Bob again to friends
Yours sincerely

V Cornforth, Huddersfield

New fireplace, Wyke

Artisan Fireplaces
Many thanks for all your support over the past two years, also our thanks to Emma and staff for all the help and advice and for fitting the fireplace and fire for which your fitters were thorough and clean, we appreciate all that you have done
Yours sincerely

Mr and Mrs Berridge, Wyke

New fire and fireplace, Bolster Moor

Just wanted to say a big thank you for my new fire and fireplace, to Ian for all his good advice and patience to Tom and Dame for their excellent workmanship, perfection to the end, We now are very proud of our new fire and fireplace and it’s all thanks to you
Thank you

Mrs Miller, Bolster Moor

Electric Fire, Leeds

Dear Helen
With reference to the above we would like to thank you personally and your company Artisan for the excellent service, assistance, guidance to choose the right product. We are absolutely delighted with the end product and even your very capable fitting team stated that the choice of fire was cosmetically perfect.
We would also like to comment that our first visit to your company, it was obvious that all members of staff of any discipline (not only sales) of Artisan are well trained to greet customers existing or potential. It has been a pleasure to do business with you.
Yours faithfully

Mr and Mrs Gallagher, Leeds

Limestone Fireplace, Ossett

Dear Sir/ Madam
My wife and I had our eagerly awaited new Artisan Limestone fireplace fitted on 4th Feb and we just wanted to say how pleased we are with the finished result. It can be very difficult when choosing which fireplace to go for and then trying to visualise it in your own room and to this end we had made several visits to your showroom before making our final selection which has completely transformed our room.
A word of praise must also go to your fitter Ian. Ian’s knowledge and attention to detail and accuracy was reassuring and the ‘icing on the cake’ as far as we were concerned. On final completion we are so pleased with the finished result that we can’t stop sitting and admiring it.

Mr and Mrs Booth, Ossett.

New stove, Cleckheaton

Dear Gary
I am writing to say a big “thank you” for installing my Sovax multi-fuel stove just before Christmas. Your installation team were hard working, courteous and did a fantastic job, even cleaning up after themselves!
After the coldest winter on record, the first of which in our new house, we are now very warm indeed. The stove heats the open plan downstairs beautifully and looks amazing, exactly what we wanted.
Please pass on my thanks to your installation team, I would highly recommend your products, knowledge and service.
Yours sincerely

Mrs Pratt, Cleckheaton.

New gas fire and fireplace, Liversedge

Dear Sirs
We have just had a fireplace and gas fire supplied and fitted by yourselves. We wanted just to complement your staff, from the sales advisors to the fitting staff, everyone was professional, friendly and nothing was too much trouble for anyone. We would be more than happy to recommend your company.
Kind regards

Mr Tordoff, Liversedge

New fireplace, Huddersfield

Just a card to let you know how thrilled we are with our “wow” fireplace – a total transformation just as you promised! May we also take the opportunity to say you have all been a pleasure to deal with. We would have no hesitation in recommending Artisan to friends or family or indeed anyone!
Our kindest regards

Mr and Mrs Lawson, Huddersfield

New fire and fireplace, Barnsley

Thank you to ALL staff of Artisan from the shop floor to the fitters. Excellent service for the second time

Mr and Mrs Barraclough, Barnsley

New Stove, Queensbury

Just a line to say what a good job the boys have done (Richard and Damien). Hope I’m pleased when the stoves lit. Couldn’t ask for better workmen

Mrs Thornton, Queensbury

New fireplace, Leeds

Dear Sirs
Thank you for resolving the problem I was having with my fireplace recently. Your prompt attention is much appreciated. Yours faithfully

Mr Beresford, Leeds

New fire and fireplace, Halifax

Dear Mr Heginbottom

I am writing to thank you for arranging the installation of my fireplace and fire. This was completed yesterday by a very helpful and efficient young man. Nothing was too much for him; he was polite and thorough. I think his name was Tony. I am delighted with the result it was all worth waiting for. I will certainly recommend you to anyone who is buying a new fireplace. Once again thank you for all your help

Mrs Hamlin, Halifax

New stove, Bradford

Gary, just a line to say what a good job the boys have done (Richard and Damian). Couldn’t ask for better workmen

Sheila, Bradford

New fireplace, Halifax

Dear Gary
As you know, over the last 25 years you have fitted me 4 fireplaces. I am just writing to once again express my sincere gratitude for a beautiful job done by a truly professional outfit. I am proud to have been associated as one of your teachers at Sowerby Bridge Grammar School and would recommend your services of your exceptional organisation, Artisan.
Mr Wolfenden, Halifax

New fireplace, Barnsley

Dear all
Whenever I see your TV ad it puts a smile on my face. It reminds me, what it was that made me trail up the M1 to a place called Brighouse to visit yet another tin-pot fireplace shop. Tin-pot it was not! That experience was one I will never forget. Heating Centre of Excellence? Exactly! Why would anyone buy anywhere else? You have transformed my lounge, beautiful!

Mrs Peacock, Barnsley

Fire and fireplace, Sheffield

Just a brief email to tell you how pleased my wife and I am with the fire and fireplace purchased from your company.

From first to last, the job has exceeded my high expectations, so special mention for Steve O’Grady for selling us the concept, Dave for taking the time to visit our home on a Saturday morning to go through the fine detail and thankfully persuading us to go for grit stone, for a quick and efficient job and of course your polite, careful and very hardworking fitters.

The finished article I can only state is magnificent, a testament to your foresight, craftsmanship and skill. Everyone who has seen it has been more than impressed.

Mr and Mrs Leeming

Gas fire, Leeds

I am just writing with regard the advice and work that your company have carried out for us recently.

With the help of yourselves we have had the work done and now have the fire we wanted. I can only praise all your staff that was involved in this from Mr Hall who came to view it and kept in touch with us to the workmen who carried out the work.

I have recommended you since and will certainly do so again. Thank you very much for helping us I only wish all companies gave this type of service

Mr and Mrs Cryer – Leeds


Commendation of outstanding customer service

I thought it only appropriate to express my sincere gratitude to your trainee, Helen. What a charming and professional young lady you have there. You know, you are blessed with so much talent amongst your staff, but the degree and stent of service we received from this young starlet was beyond anything one could ever hope for in these uncertain days.

I will certainly make my purchase from your store; but on condition that I can, once again experience Helen’s exceptional charm and honesty.

Best Regards, Mr Abbasi


Professionalism and expertise

We are writing to express our praise regarding the professionalism and expertise shown by Mr O’Grady whilst supporting us in choosing a fire surround and stove from your company. He was courteous, extremely helpful and appeared very knowledgeable regarding both the products and detail of the installation requirements.

It was Mr O’Grady’s skills and knowledge, along with his corporate approach to portraying the company’s expertise, which convinced us to purchase £3,500 worth of business from your company. We look forward to experiencing what we hope will be an equivalent high quality service from the surveying and installation team. We thank you and the company for investing in people with such expertise and customer care skills at the customer interface


Mr and Mrs Smith, Barnsley


Gas Fire, Liversedge

 Dear Sir

We recently had fitted a Legend ‘Vantage’ gas fire and I am writing to say how pleased we are with the product and in particular how much we appreciate the effort and expertise your fitter Darren put into the fixture the same.

The aperture revealed when the old gas fire was taken out was far too small for the replacement item and Darren worked so hard to enlarge this. I am not sure how much time is allocated to an installation such as our but I know Darren must have put in double the time to make sure that he completed the task. His dedication and physical energy were to be applauded; he would not be beaten.

The old fire purchased from your company approximately 22 years ago was without problem and I am hopeful that the modern equivalent will serve us in like manner


Mr and Mrs Holden, Liversedge

Fire and Marble Fireplace, Halifax

We would just like thank all who made out lounge complete. The fire and fireplace we chose is really classic. We thank Steve for all his help and deign he did for us, the colour mantel is spot on, also the measuring is brilliant, such a perfect fit. The credit also goes to the real fitters Ian and Ed. They did such a good job, did not take long to do it all. They were very clean and careful workers. And the best thing they did was take their boots off when going upstairs, for the loft and toilet. All the mess was out into strong bags ready for us just to take to the tip. Very cheerful young men! Our lounge now is lovely and warm, and has improved no end with our new marble fireplace. We will certainly recommend Artisan in the future. Well Done.

Mr and Mrs Wilcock, Halifax

New fire and fireplace, Yorkshire

Dear Gary and Sue
We just had to write to thank you both for your help when we purchased our new fire. We are both thrilled with it and never thought we would be looking forward to cold weather! The two fitters who installed it for us were excellent. Not a minutes trouble and left us no mess whatsoever. The same can be said for the staff we spoke to in the showroom, really helpful and everything happened like clockwork. They are all a credit to you both. Once again many thanks with best wishes

Mr and Mrs Newton, Yorkshire

New fire and fireplace, Halifax

Dear Mr and Mrs Heginbottom

I have never felt the need to write a letter like this before, but I just have to say how hugely impressed we are with Artisan. From the first time we walked into the showrooms to Friday when the job was finished we cannot fault the service we have received.

The reception area is most welcoming and the girls on reception are very professional and that goes all the way through the sales team and the fitters. We would like to especially thank Ian who came to measure up originally and Jonathan and his team that fitted the fireplace, but without doubt our biggest thank go to Paul from the first day has impressed us with his knowledge and courteousness, with being at all pushy, he has gone out of his way to help – even on his day off. It took some doing but now we have the fireplace of our dreams all thanks to Artisan.

I would thoroughly recommend you to anyone. Thank you, thank you, thank you

Mr and Mrs Hallwood, Halifax

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published.